One coordinator, one plan, one clear next step.
Case Management™ is our structured coordination service. A named coordinator gathers the picture, writes down what you're trying to achieve, presents real options, and keeps a documented next action on your case until it is resolved.
How a case moves
How it works
- 01
Request received and reviewed by a coordinator.
- 02
Structured intake, consent recorded, goals written down.
- 03
Coordination: tasks, provider options, documented contact.
- 04
Scheduled review, then resolution and closure with a summary.
Every open case carries a next action with a named owner and a date. Nothing is left without an owner.
What a coordinator does
- Runs a structured intake and records consent
- Writes goals with target dates and owners
- Coordinates with providers and logs each contact
- Presents options and records the family's choice
- Schedules reviews and follow-up after any change
- Closes the case with a written summary you can keep
What we don't do
- We do not diagnose or provide medical advice
- We do not choose a provider for you
- We do not present internal notes as an official rating
- We do not share case information with staffing or facility clients
- We do not act without your recorded permission
Case information is kept separate from our workforce and facility systems, and is visible only to the people assigned to your case.
Request case management
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If this is a medical emergency, call 911 or seek emergency medical care. Tender Loving Care of Hawaii is not an emergency medical service.