Legal

Privacy policy

This policy explains what information we collect, why we collect it, and how it is protected. It is written to be read, not to be skimmed past.

Information we collect

Contact information you provide when you reach out to us, create an account, or submit a referral.
Professional information from healthcare workers, including credentials, work history and availability.
Organizational information from healthcare facilities, including staffing requirements and requests.
Care-related information provided by a patient, an authorized decision-maker, or an authorized referral partner during a care assessment.
Technical information such as pages viewed and general usage of this website.

To respond to your enquiry and provide the services you have asked for.
To verify credentials with issuing authorities and maintain accurate verification records.
To coordinate staffing requests, assignments and care navigation.
To maintain audit records of significant actions taken in the platform.
To meet applicable legal, contractual and record-keeping obligations.

Where we handle health-related information, we apply access controls, private storage and audit logging appropriate for sensitive information.
Health-related information is kept out of URLs and query strings, out of marketing analytics and advertising pixels, and out of notification previews.
We do not describe ourselves as compliant with any specific regulatory framework unless the underlying infrastructure, contracts, policies and operational controls have actually been reviewed and verified.

With the healthcare organization, worker, provider or partner necessary to deliver the service you requested — and only the information necessary for that purpose.
With service providers who support our operations under appropriate contractual obligations.
Where required by law, or to protect the rights and safety of individuals.
We do not sell personal information.

We measure general website activity such as page views and whether key actions were started or completed.
We do not send health-related information into ordinary marketing analytics.

You may ask what information we hold about you, request corrections, or ask us to delete information where we are able to do so.
You may opt out of non-essential communications at any time.
Certain records — including verification and audit records — are retained where retention is required or appropriate.

Use the contact page to reach us about this policy. Please do not include diagnoses, medications or other health details in a general enquiry.

This policy is provided as a starting point for the business and should be reviewed by legal counsel before production use.