Clarity when a family has to decide quickly.
A coordinator gathers the picture, explains which care settings are worth considering, and brings you real provider options — then stays with you after the decision is made.
The recommendation workflow
There is a deliberate separation between information we collect and any clinical determination. We collect and organize. Clinicians diagnose. Families decide.
How it works
- 01
Assessment with the family.
- 02
Potential care settings identified.
- 03
Provider options developed and reviewed by a coordinator.
- 04
Options presented, family chooses, coordination and follow-up begin.
No recommendation reaches a family without a human coordinator confirming it first.
What gets documented
- The options presented and the provider information shared
- Questions the family asked
- The provider selected, and any options declined
- An optional reason for declining
- Date, time, the authorized decision-maker and the coordinator
Information regarding available options was provided. The patient or authorized decision-maker selected the preferred option.
Provider directory standards
- Care type, setting details and licence information where applicable
- Verification status and the date the record was last checked
- Availability, supported needs and specialty tags
- Language and cultural information where provided
- Automated reminders before a verification lapses
Internal review notes are internal. They are never presented as a government rating or an official quality score.
Follow-up after a move
Coordination doesn't end at move-in. A coordinator follows up at 24 hours, 7 days and 30 days. If a follow-up surfaces a problem, it becomes an escalation task with a named owner. We do not provide medical advice during follow-up — if a clinical concern appears, we point you to the right clinician.
If this is a medical emergency, call 911 or seek emergency medical care. Tender Loving Care of Hawaii is not an emergency medical service.