TLC Community Standards
These standards apply to everyone on TLC. They exist so that families, organisations and workers all know what to expect, and what happens when something goes wrong.
If this is a medical emergency, call 911 or seek emergency medical care. Tender Loving Care of Hawaii is not an emergency medical service.
Respect
Everyone on TLC — family members, organisations and workers — is spoken to with courtesy and patience, whatever their age, background, language, faith, ability or identity.
Professional conduct
Organisations and their staff behave professionally: arriving when they said they would, doing what they agreed to do, and saying so plainly when they cannot.
Privacy
Information about a family is used only to arrange the support they asked for. It is not shared more widely, sold, or discussed with people who have no reason to know it.
Boundaries
No borrowing money, no gifts, no pressure to sign anything, no personal business conducted through a care relationship.
Harassment
Unwanted contact, sexual attention, slurs, threats and intimidation are never acceptable, in any direction.
Honesty and fraud
No false credentials, no invented experience, no billing for support that did not happen, no pretending to be someone else.
Misrepresentation
An organisation describes only the services it may lawfully offer, in the areas it truly serves. Help at home is not the same as home health, and we do not let the two be blurred.
Safe transportation
Anyone driving on behalf of an organisation holds a valid licence and insurance, drives a roadworthy vehicle, and never drives impaired or distracted.
Substances
Nobody attends a visit or interaction impaired by alcohol or drugs.
Violence, exploitation, abuse and neglect
Violence, financial exploitation, abuse of any kind and neglect are grounds for immediate removal from TLC, and are reported where the law requires it.
Using the platform properly
TLC is for finding and arranging support. It is not for advertising unrelated business, recruiting, or moving a conversation somewhere we cannot help if things go wrong.
Mandatory escalation
Where Hawaii law requires a concern to be reported to the authorities, it is reported. We will tell you when that applies, and we will not promise to keep something confidential that the law does not let us keep confidential.
If something goes wrong
- If anyone is in danger or needs urgent medical help, call 911 first.
- Tell us what happened. Signed-in families can report a concern from their care pages; organisations can report one from their connection inbox.
- A person at TLC reads every report. Serious reports go straight to a specialist rather than sitting in a queue.
- We record what we did and when. Internal investigation notes stay internal and are never shown on a public profile.
TLC checks what organisations and workers tell us and records when we checked it. Verification is not a promise about the care you will receive, and TLC does not provide the care itself.